Covid 19 – How are current and future bookings affected?
If you have a confirmed booking with us at Can Verru, our standard Terms and Conditions – that were accepted by yourself with the payment of your deposit – still predominantly apply.
However, for all clients who booked before April 1st 2020, we are offering an ‘extenuating circumstances’ proviso to offer some support to our valued clients.
Should extreme travel restrictions be in place two weeks prior to the date of your booked arrival that make your arrival in Ibiza an impossibility, or if the Spanish Authorities ban arrivals from your country of residence, we will offer you alternative dates of a similar value. This offer excludes a personal decision not to travel to Ibiza due to quarantine limitations being put in place on your return to your home country / country of residence. If Spanish / Balearic borders are open, flights are operating from your home country and Can Verru is open and receiving clients, we will not offer a transfer to alternative dates.
If we offer you a change of dates which you are unable to commit to at the given time, then we will give you a travel voucher / credit for the amount your have paid that you will be able to redeem against any other dates in 2021 but this will be subject to availability and price fluctuations, so if possible – if travel restrictions are still in place two weeks prior to your original arrival date – do please try and change your dates straight away to get the best value from this offer.
Where possible, and to allow us to seamlessly facilitate your change of dates, we would ask that the original contractual payments of balances are adhered to. For clients experiencing a dramatic change in circumstances, we may allow you to delay or spread out the remaining payments due towards your revised holiday dates, but this will be only be workable if a significant proportion of your originally contracted payments have been made. Please get in touch with us if you need to delay the payment of your balance and we will do our best to find a mutually workable solution.
For clients who may be thinking of booking for 2021, or for the later months of 2020, we are willing to extend the same free date transfer option, to similar value dates, should there continue to be widespread travel restrictions in place that prevent your arrival in Ibiza. Again, this offer excludes your decision not to travel to Ibiza due to quarantine limitations being put in place on your return to your home country / country of residence. If Spanish / Balearic borders are open and flights are operating from your home country we will not offer a transfer to alternative dates.
We are very much aware of the uncertainty surrounding travel plans for the rest of this year and we are more than willing to talk it through with you and discuss a way to make your ongoing holiday and retreat plans come to fruition.
UPDATE – The Spanish Central Government have confirmed that travel restrictions will be lifted from the middle of June and we can expect to be fully open to international visitors from the end of June. We are delighted to be receiving our first guests from the beginning of July.
As always, our Villa Manager and Retreat Coordinator is available for any questions, so don’t hesitate to get in touch.
Sarah – Email email@example.com / Whatsapp – 0034 648 793 633
Stay safe and keep looking forward to when this current situation is way behind us. We look forward to welcoming you to Can Verru.
Warmest Wishes to you all,
The Can Verru Family x