TERMS AND CONDITIONS OF RENTAL
2020 / 2021
Please note, these Terms and Conditions were updated on 21st April 2020, to incorporate additional information pertaining to the Covid 19 Global Pandemic.
Confirmation Of Reservation
Booking is simple:
1. Confirm your chosen dates by email.
2. We will send you a Booking Confirmation that contains a link to your Booking Form. Please complete booking details, and sign in the digital signature box to confirm your acceptance of these Terms and Conditions.
3. Pay the requested Deposit amount. Your booking is not deemed confirmed until you have signed the Booking Form and paid the required deposit.
You will receive a link to your online Booking Portal which you can access at any time to see the details of your booking and which shows all payments made by you and balances due. You can also download your invoice from the Booking Portal.
The final balance must be paid 10 weeks prior to arrival.
Bookings made within 10 weeks of the arrival date will be required to pay the full amount at time of booking.
The rental rate includes charges for normal use of electricity, water, gas, air-conditioning from 21.00 – 09.00, bed linen, face/hand/bath/pool towels, midweek light clean ( for full price 7 night bookings) and departure laundering & cleaning.
You are responsible for all bank transfer costs & fluctuations in currency exchange rates relating to your booking. Our initial quotes are valid for exchange rate purposes for 7 days. When your deposit is paid, the euro rate we have quoted you is final.
A security deposit of €1500 is required by bank transfer 2 weeks prior to arrival. Security deposits are returned to your bank no more than 10 days after departure.
Arrival & Departure
Arrival 16:00 on the start day of the booking. Check-out is 10:00am on the departure day.
If you wish to cancel a booking, you should advise us immediately by email.
In all cases of cancellation the 50% booking deposit will be forfeited. If the cancellation is made after the final payment is due – within 10 weeks of your arrival date – you are still liable for the full cost of the holiday.
We will endeavour to re-sell the dates of your booking, and if we are successful we will refund the remaining cost of the holiday, excluding the initial deposit, and subject to further deductions for any costs incurred in re-marketing or discounting the re-sold booking. We can make no guarantee of a re-sale of your booked / cancelled dates.
If you are a Retreat Leader who has taken advantage of the staggered payment plan, then all payments are non-refundable and you are liable for the full cost of the booking if you cancel within 10 weeks of your booked arrival date.
We recommend all retreat leaders take out adequate insurance and we advise that they request their clients to do the same, to cover illness, injury, cancellation or need to cancel.
In the extreme and highly unlikely scenario that we should have to cancel your booking in advance of your arrival due to the property becoming uninhabitable due to fire, flood or other physical damage, we will refund any monies paid relating to the rental of the property only.
Should your occupancy be terminated during your stay due to wilful damage or neglect of the safety and security of the property, no money will be refunded.
Should your villa booking be affected by invocation of Force Majeure you are not entitled to a refund or compensation.
Force Majeure is invoked when unusual and unforeseeable circumstances beyond our control interrupt the expected course of events and restrict us from fulfilling our contractual obligations. Force Majeure is invoked for situations including, but not limited to; war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, extreme adverse weather conditions, epidemics or pandemics.
Please see our additional information on the current Covid 19 situation that details our offer to clients who have made bookings with us prior to the date of 21st April 2020.
We strongly recommend that all clients arrange adequate insurance at the time of booking, for holiday cancellation / need to cancel, medical expenses for illness or injury. All clients are deemed responsible for arranging their own protection for cancellation of their holiday for any reason and we will not accept liability for losses incurred due to the lack thereof.
You agree to accommodate and permit access only to those persons who are part of your booking, up to a maximum of 14 persons. You may only have in excess of 14 persons in the property – including children – by prior arrangement. You are not permitted, under any circumstances, to provide access to/accommodate any other persons who are not part of your group.
Under no circumstances are free or chargeable parties or group gatherings to be held at the villa without written consent from the owners.
You are obliged to respect the local residents and the Balearic Government laws by not playing loud music or causing excessive noise outside after 12 midnight.
If your group causes excessive noise or disturbance at any time of day that is deemed a violation of island laws, it is very likely that the police will arrive and can fine you on the spot up to €3000, or more for serious disturbance, plus confiscate equipment. Any fines issued are the official liability and responsibility of the Lead Guest (the booker) and the occupants of the property at the time of the infringement.
All keys, safe keys, gate fobs & alarm access codes remain your responsibility during your stay and should at no time be given to a third party who is not part of the booking. Loss of keys/fobs will incur €150.00/loss deduction from your security deposit.
Doors, shutters and gates must be secured and alarm systems activated each time you leave the property. You are liable for any losses due to poor security.
You agree not to undertake any maintenance nor tamper with electrics, plumbing, heating or air-conditioning.
You undertake to leave the accommodation and all its furnishings and effects in a clean state and in good order. Washing up of dishes and plates must be done and all food removed from fridges.
All rubbish must be removed from the villa prior to your departure and deposited at a local refuge site. Failure to dispose of your rubbish will incur a local €25.00/bag deduction from your security deposit.
You undertake to advise us of any damage, breakages or loss during your stay as soon as possible.
Under no circumstances should internal furniture or fixtures or fittings be moved outside or relocated internally.
Smoking is not permitted inside the villa or cottage and we request that ashtrays are used when smoking outside.
WiFi use is subject to fair use policy & can sometimes be intermittent due to island infrastructure. We have back-up internet systems in place but we can not be held responsible for lapses in connectivity due to external infrastructure issues.
The pool is not supervised and is used at your own risk. Glassware is not permitted around the pool (plastic alternatives are provided). You must advise us immediately if any breakage of glass or crockery occurs around the pool area as fragments could cause you injury and seriously damage the operation of the pool at significant cost to you.
The Yoga & Pilates Studio is available to retreat hosts only. If clients would like to use the studio for private sessions, this can be organised by prior arrangement subject to availability. Children are not permitted to enter the Studio unless participating in a pre-arranged class with an adult.
Guests of Can Verru are welcome to join the Reformer classes with prior notice for €15 per person. Private sessions are also available for Yoga or Pilates in the Studio.
Although we take great care to ensure that nothing untoward occurs during your stay at Can Verru, we accept no responsibility or liability whatsoever for any injury, loss, accident, death, delay, inconvenience, damage or irregularity arising, howsoever caused. We do not accept responsibility whatsoever for happenings or actions outside our reasonable control, such as breakdown of domestic appliances, plumbing, temporary invasion of pests, acts of insurrection, theft, break-in, industrial disputes, floods, or other events amounting to force majeure.
Similarly we do not accept responsibility for breakdown in the supply of water, gas or electricity; we will endeavour to arrange for such problems to be resolved as promptly as possible.
We do our utmost to ensure that the accommodation is satisfactory and enjoyable, and take all reasonable care to maintain the property in good condition at all times.
Jurisdiction: This Agreement shall be deemed to have been made in England and Wales and the construction, validity and performance of this Agreement shall be governed in all respects by the laws of England and Wales and the parties hereby agree to submit to the non exclusive jurisdiction of the same. If any part of this contract is deemed by the laws of England and Wales, to be unfair or unjust, the remainder of the contract shall remain valid.
These Terms and Conditions are operational and binding in Spain and the Balearic Islands.