What are the Payment Terms and Cancellation Policy?
Normally at Can Verru, we rent the space to one Teacher or Group Leader and they are wholly responsible for their clients making deposit and balance payments and committing to the retreat or holiday.
However, with this Wellness Holiday concept, we are collecting the deposits and balance payments from your clients, booking the chef (and paying the deposit for the chef) so we have set out this payment structure and cancellation policy that is specifically applies to Can Verru Turn Up & Teach Holidays.
When we have agreed an available date that works for you we will reserve that date for an extended period of 10 days, to allow time for your guests to make their deposit payment of 50% of their booked place.
When all guests have made their 50% deposit payment, the booking is secured.
If, within that 10 day period, some guests drop out that leads you to a point of not being able to commit to the reserved date, we will return all deposits in full.
In essence, this gives your group a ten day ‘cooling off’ period to ensure everyone is committed and everyone wants to go ahead.
After 10 days, all deposits are non-refundable.
The clients must pay their balance three calendar months before the date of arrival. If at this point PRIOR TO FINAL BALANCE being paid, you then have clients that drop out, then they can transfer their deposit to another student or client of yours.
By requesting the balance payment three months before the start of the Wellness Holiday, we are giving you a reasonable amount of time for you to fill that space with another student or client. We will also offer our help and support in filling the space by sharing and promoting on our own social channels and mailing list, but we can not guarantee that we can fill the space for you.
If in the highly unlikely scenario that you have a space / multiple spaces that remain unfilled, we will work with you to ensure the holiday can go ahead. This may mean a reduced level of on-site hosting support (although background support will remain unchanged) and a reduction or loss of Teacher’s commission. The standard of accommodation and catering will of course remain at the same high level for your attending guests.
Once final balances are paid then all payments are non-refundable, but can be transferred to another client.
All individual clients are responsible for taking out their own private travel insurance to ensure they are covered for illness, injury, need to cancel or cancellation, including instances of Force Majeur.
EXAMPLE QUESTION 1; We have reserved to come in June with 9 guests, but now only 7 have paid their deposits – what can we do?
Your dates are only secured when the requisite number of guests have paid their deposit. If your numbers change within 10 days of making the reservation then you can cancel and your guests can have their deposits back.
Alternatively we can work with you to allow you to either;
- Attend with a smaller group (conditions, supplements and/or loss or reduction of teacher’s commission may apply)
- Consider taking the rental of the space on an independent / self-catering basis (charges may apply for loss of Chef’s deposit)
- Transfer your Pilates holiday to a different date.
EXAMPLE QUESTION 2; I’ve booked for 9 guests, but now two more guests want to come – can they be added to the booking?
Yes, of course you can add more guests, but this may involve having to change the room occupancy of the group, so someone who has booked a private room will then have to share a twin room. It will be up to you to find a client from your group who is willing to change their room occupancy. Once the new / additional clients have paid, we will refund the difference in price to the clients who have paid for a private room but are now sharing a twin room.
In both of these example scenarios, it very much depends on the changes in your group from your initial plans to the point of deposit or final balance payment commitment. We can work with you on this, so keep in touch with us about any potential changes in your group size.
You and your guests will receive our full Terms and Conditions prior to paying the initial deposit.